
Do you put cinnamon in your apple cider?
I was in line to get a coffee the other day. I just wanted a simple black coffee …a la cup. Everyone in front of me wanted multiple special order items. Super duper extra time consuming latte , topped with a froth of more time, and some extra seconds sprinkled on top. Oh… Could I get that in 2 cups with two cup sleeves…and a straw….make that 2 straws ….and a spoon. Even more irritating are the line slackers that wait till its their turn to order before even considering what they wanted. They arrive at the counter as though they have just discovered it. “hello, I was sent on an expedition from across the sea to explore where lines end. Some believe that lines fall of the edge of the square earth, but I have discovered this one has treasure at the end. What might I acquire in this wonderland? Oh you have a large sign visible to anyone within 100ft? Interesting. Could you read it out loud to me? No wait! I will guess at what is on the sign, like a game of family feud.”. Even worse than the ‘guess what i want to order ’ game show….the cashier interrogation. This is the interrogation I most recently witnessed…
Customer: ” do you put cinnamon in your apple cider?
Cashier: “(befuddled look, wondering where this is going) yes mam, we put cinnamon in the apple cider.”
Customer “does it come in the apple cider, or do you put it in the apple cider”
Cashier turns to apple cider chef ” do we add cinnamon to the apple cider” Apple cider chef. “yes”
Customer. “can I get it without cinnamon”
Me…thought bubble (she could have asked this question at the beginning!)
Apple cider chef : ” there’s cinnamon inside the mixing container, if you are allergic, I don’t think I can get it clean enough”
Customer ” no I am not allergic, but last week I had an apple cider here and it was too cinnamony. So I would like it with less cinnamon if thats possible”
Me : thought bubble… This is the only sentence the customer needed to speak to have resolved the situation
Apple cider chef: “no problem, I just won’t add cinnamon”
Cashier : “will that be all?”
Me (of course it won’t be) I will spare you the details of the further dialogue, but it concluded with the cider needing to be extra hot, one latte being extra hot with skim milk only and a final ‘regular’ latte…probably for the friend too embarrassed to come into the shop, and culminating with a quest for a banana that clearly was not available in the shop. I know what some of you are thinking. This woman has a right to order what she wants and take the time she needs to do it. I don’t think that’s entirely true. When did we all get so prissy as to need everything made customized to our personal exacting requirements? Is this a right? I appreciate that merchants continue to improve service levels to delight their customers, but we shouldn’t let this get to our heads. Jesus washed the disciples feet, but he didn’t give them all pedicures. I get the same experiences on the highway, at work, at church…it’s MY turn to order, it’s my road..my lane and you can’t enter it, my work information and I wont share it, my church building and you can’t change it. I am selfish, impatient , and intolerant…I know this. But i would encourage everyone to take a step back and consider getting back to the basics. Order that latte straight…see if you can enjoy it for what it is. Drink that apple Cider at whatever temp it comes out…with or without cinnamon …take that risk, accept it for what it has to offer without customization. Experience it as delivered with an open mind. I guess I should apply this principle to the lady ordering apple cider. I am sure she was uncomfortable confronting the cinnamon controversy head on, and had to come at it from a less direct angle. A line for coffee on a Sunday before 10am is not the place for the feint of heart, however. When you step in that line, you have to be ready!!
